Cancelling an order
Your right to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to personalised products. Cancellations will only be accepted at our discretion.
Refunds & Returns
Refunds and/or replacements for faulty products will be provided, for example if your product arrives broken due to mishandling during delivery. However, please note that refunds cannot be given if the fault is as a result of your own actions such as if the personalisation you provided is incorrect.
If you need to return your item, you have up to 28 days to notify us and send your item(s) back. The return period will expire 28 days from the day on which you receive the goods you have ordered.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, as this may affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).
Please contact us to let us know that you wish to return a product.